MissUniq Bridal Couture Ltd.

APPLY TO ONLINE ORDERS ONLY

Order Cancellation & Refund, Order Change

MissUniq accepts cancellation within 7 working days from the date of received payment. In this instance, we will fully refund your order.

If you would like to cancel your order after 7 working days from the date of received payment, we will only refund 50% of your payment. We appreciate your understanding in that our products are customized and therefore cannot be cancelled with a full refund after the time limit.

Under the circumstance of order cancellation, please write to This e-mail address is being protected from spambots. You need JavaScript enabled to view it   with your order number, your name and your address. We will confirm in writing if cancellation is accepted.

By the same token, order details cannot be changed after 7 working days from the date of received payment.

Return & Replacement

No return on samples sales.

MissUniq endeavours to comply with every specification in your order. We carry out stringent inspection against order details prior to dispatch. As a result, we don’t anticipate return when we have met all specifications in your order.

We accept returned products if you kindly inform us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it  within 7 working days upon receipt of delivered items of quality problems covering these aspects:

(1) Size deviates more than allowed tolerances from measurements specified in order. Please allow for plus or minus 1 cm/0.5 inch tolerances.
(2) Wrong colour. Please allow for colour tolerances on different display screens.
(3) Defects in fabrics.
(4) Items delivered are not items in order.

Please include in email your order number, your name and problem in details. We will confirm in writing if the return is acceptable.

Upon our receipt of returned products, we will within 8 weeks either send you a replacement free of charge or fix the problem in the products and resend them to you free of charge. Therefore, in the instance of return, we don't refund your order.

The buyer is responsible for shipping charges to return the products to us. You will need to pin the dress to your exact fit so we can alter it correctly. In the case of minor size deviation, we recommend you to get it altered locally rather than sending it back to us. Because the freight to send it back might be less economical. But if you are still willing to send it back, we will alter it for you free of charge.

We will not accept return on grounds other than the above-mentioned. We appreciate your understanding in that our dresses are customized and therefore cannot be returned for other than the above-mentioned reasons.